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Telephone: 01903 714367

Cuff Miller Coronavirus (COVID-19) Update

Cuff Miller is reopening on 11.05.2020

Cuff Miller are pleased to announce that as of the 11th of May we are reopen for Servicing, Repairs MOT, Parts, Fuel and for Sales enquiries.

We have put several measures in place in order to safeguard both you and our team at every stage of your visit to us, including social distancing measures, revised and increased cleaning procedures and new internal processes.

 

 

We have produced the following short videos for your information 

 

Guidance on visiting Aftersales 

 

 

Guidance on visiting our Fuel Station 

 

 

We would like to wish you, your friends, families and colleagues well during these unprecedented times and we hope you are keeping safe and healthy. We have been working incredibly hard behind the scenes to re-open our business with the health and safety of our team and you, our customers, forefront in our minds.

We understand that we are living in difficult times for everyone, so please bear with us as we introduce and refine new processes that will keep us all safe, and if you have any suggestions or feedback regarding our processes please do get in touch.

 

Please note that we will be running with revised opening times during the forthcoming period. 

We very much look forward to seeing you soon!

 

OPENING TIMES FROM 11.05.2020

 

 

 

  Sales Enquiries

  Service & Parts  

  Fuel Forecourt  

  Mon – Fri  

  09:00-18:00

 07:30-18:00

 07:00-17:00

  Saturday

  09:00-17:00

08:00-12:00

 08:00-17:00

  Sunday

Closed

  Closed

 Closed

 

Frequently asked questions

 

Are you open for fuel?

Yes, our Fuel Station is now open, operating on the times posted above.

When will  Car Sales reopen?

You can currently make Sales enquiries by calling 01903 714367 or via email. We are pleased to say that we are reopen as of the 1st of June following all government advice.

What if I need an MOT?

We are now booking for MOT please contact the Service Department on 01903 711911 or by email

All cars, vans and motorcycles which usually would require an MOT test will be exempted from needing a test from 30 March 2020.  Your vehicle’s MOT expiry date will be automatically extended by 6 months if it’s eligible. This will be done about 7 days before it’s due to expire.  

Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if driving unsafe vehicles. Please see the government advice on keeping your vehicle roadworthy here.

My vehicle is due a service, will servicing my vehicle late affect my manufacturers warranty?

There is already a tolerance of 1 month/1000 miles in place for servicing. This has been relaxed to beyond one month to allow for closure or isolation. The maximum grace for mileage remains at 1000 miles.

I have the Ford Service Activiated Roadside Assistance (SARA) breakdown cover with my vehicle. If I'm overdue my scheduled Ford Service will I still be covered?

If your SARA expires or expired during the lockdown period between March 20th and June 22nd your contract will be extended for four weeks. 

My warranty is due to end, but I have noticed a fault, what should I do?

Please contact the Service Department on 01903 711911 or by email

I’m worried about making payments for my vehicle (Vehicles financed by Ford Credit)

Ford Credit are offering flexibility with regards to making payment for your vehicle. This may include a payment ‘holiday’ and/or extension of you contract.
If you think you may not be able to make a payment, please contact Ford Credit here https://www.ford.co.uk/finance/support/contact-us

I'm due to replace my Motability vehicle or are looking to start on the scheme. 

Due to the current Covid-19 situation and Government guidelines currently in place, Motability have announced that the scheme is currently closed for new applications for existing / new to scheme customers and no vehicle handovers can take place presently.

Due to the scheme currently being restricted there will be a delay in updating the Motability pricing structure. 

If your Motability vehicle is due to reach the end of its contract

  • Customers coming to the end of their lease will be automatically extended for six months.
  • There will be no need to contact Motability to arrange; and customers will continue to be insured through this period.
  • If customers plan to leave the Scheme at the end of their lease, customers should contact Motability so arrangements can be discussed.

 

Have any of the Cuffs team reported symptoms of Coronavirus?

No, none to date. We are taking all reasonable steps possible to ensure it stays that way, through the measures described above.

We also took the decision to close the site at the start of the lockdown to help protect our team, our customers and the wider community. 

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Cuff Miller & Co. (Littlehampton) Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 688437. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact Cuff Miller & Co. (Littlehampton) Ltd, Horsham Road, Littlehampton, West Sussex BN17 6BX. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk

 

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