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Telephone: 01903 714367

Cuff Miller Coronavirus (COVID-19) Update

COVID-19 CORONAVIRUS UPDATE 02/11/2020

Please see our update below regarding opening times and service availabilty during lockdown. 

WE ARE CLOSED 04/12/2020 FROM 12PM FOR STAFF TRAINING.

Cuff Miller is a Covid-secure business. We are continually working to keep everyone safe.

 

  • Garage facilities (Service, MOT and repairs) remain open as normal.
  • Forecourt will remain open but will be operating reduced hours.
  • Our sales showroom will be closed.

 

 

SERVICING, MOT TESTS AND REPAIRS

Cuff Miller Service will remain fully open throughout lockdown working on an appointment basis. Prebooked work will continue as planned and you will be able to make a booking as normal for work by phone on 01903 714367, opt 2 or online at cuffmiller.co.uk/servicing.

Please call ahead and make an appointment before visiting. Unfortunately we are not currently able to offer walk-in or waiting appointments on site.

Opening times

07:30 – 18:00 Monday-Friday

08:00 -12:00 Saturday

 

FUEL STATION

The fuel station forecourt remains open, however may be operating reduced hours.  

Opening times

07:00 – 18:00 Monday-Friday

08:00 -16:00 Saturday

CLOSED  Sunday

 

CAR SALES

The showroom will be closed from Thursday the 5th November until the end of lockdown, or when permitted to open. You can still make a sales enquiry by phone on 01903 714367, email, carsales@cuffmiller.co.uk or view our  used stock here

We are able to offer a click and collect service for new and used vehicles, alongside Covid-secure deliveries. 

 

Opening times

Showroom closed – Available for enquiries.

 

Our Coronavirus Measures

 

We have put several measures in place in order to safeguard both you and our team at every stage of your visit to us, including social distancing measures, revised and increased cleaning procedures and new internal processes.

Please remember to bring your mask or appropriate face covering and wear it when visting the site, as required by law. 

 

CUFF MILLER COVID CARE CODE

 

We have produced the following short videos for your information 

(Please note that these videos were filmed before later guidance regarding the mandatory wearing of face coverings. Please ensure you wear a compliant face covering when visiting the site)

 

 

Guidance on visiting Aftersales 

 

 

Guidance on visiting our Fuel Station 

 

 

We would like to wish you, your friends, families and colleagues well during these unprecedented times and we hope you are keeping safe and healthy. We have worked incredibly hard behind the scenes  with the health and safety of our team and you, our customers, forefront in our minds.

We understand that we are living in difficult times for everyone, so please bear with us as we introduce and refine new processes that will keep us all safe, and if you have any suggestions or feedback regarding our processes please do get in touch.

 

 

 OPENING TIMES 

 

 

 

  Sales Enquiries

  Service & Parts  

  Fuel Forecourt  

  Mon – Fri  

  SALES

 07:30-18:00

 07:30-18:00

  Saturday

ENQUIRIES

08:00-12:00

 08:00-16:00

  Sunday

ONLY

  Closed

Closed

 

Frequently asked questions

 

Are you open for fuel?

Yes, our Fuel Station is now open, operating on the times posted above.

Is  Car Sales open?

You can currently make Sales enquiries by calling 01903 714367 or via email

What if I need an MOT?

We are booking for MOT tests please contact the Service Department on 01903 711911 or by email

My vehicle is overdue a service, will servicing my vehicle late affect my manufacturers warranty?

There is already a tolerance of 1 month/1000 miles in place for servicing. This has been relaxed to beyond one month to allow for closure or isolation. The maximum grace for mileage remains at 1000 miles.

My warranty is due to end, but I have noticed a fault, what should I do?

Please contact the Service Department on 01903 711911 or by email

I’m worried about making payments for my vehicle (Vehicles financed by Ford Credit)

Ford Credit are offering flexibility with regards to making payment for your vehicle. This may include a payment ‘holiday’ and/or extension of you contract.
If you think you may not be able to make a payment, please contact Ford Credit here https://www.ford.co.uk/finance/support/contact-us

I'm due to replace my Motability vehicle or are looking to start on the scheme. 

The Motability scheme is open, find out more here.

Have any of the Cuffs team reported symptoms of Coronavirus?

No, none to date. We are taking all reasonable steps possible to ensure it stays that way, through the measures described above.

We also took the decision to close the site at the start of the lockdown to help protect our team, our customers and the wider community. We continue to monitor the situation at a local and national level, taking all appropriate action to keep everyone safe. 

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